Frequently Asked Questions
Some of our most common questions are:
How far in advance should I book my dog’s appointment?
With any service at our facility, we recommend you book as soon as possible. We book up around major holidays and often have to put clients on a waiting list. A good guideline is to book your pet’s vacation with us the same day you book your own vacation.
What do I need to bring for my pet’s stay?
The only thing you have to bring is any medications your pet may need, their food if they eat a special diet, and their bowl if they require a certain food bowl (slow feeders). If you want to send your pet’s own bedding, we ask that it be machine washable. Any special food should be provided in individual baggies by meal or a sealed container. You can also send toys and treats. Our recommendation is to not send anything of great value to you or your pet. As hard as we try, things do sometimes get misplaced, such as tennis balls, small antlers, or Nylo bones.
What’s included in the boarding fees?
All dogs get a minimum of 3 potty breaks in one of our fenced yards, feeding up to 3 times per day, bedding upon request, and stainless steel water and food bowls (washed daily). Cats receive one full litter box change per day, litter box cleanses throughout the day, feeding in our bowls, and bedding upon request.
When do I pay?
Payment is taken upon pick up. At this time, we do not accept prepayments for boarding stays. If someone else is picking your pet up, we would be happy to put a credit card number on file and charge it at the end of your pet’s stay.
What vaccinations does my pet need?
For dogs:
Rabies (1 or 3 year per your veterinarian’s discretion)
Bordetella (Kennel Cough – 6 month or 1 year per your veterinarian’s discretion)
DHPP (Distemper/Parvo combination, 1 or 3 year)
For cats:
Rabies (1 or 3 year per your veterinarian’s discretion)
Feline Leukemia (1 year)
If your pet has a medial reason such as age or reactions to vaccines, or a titer test has been performed to exempt them from a vaccine, we require a signed letter from your veterinarian stating this.
Are you open on holidays?
No, we are closed on all major holidays: New Year’s Day, Easter, Memorial Day, 4th of July. Labor Day, Thanksgiving Day, and Christmas Day. Our hours on Thanksgiving Eve and Christmas Eve may also vary, so please check with us.
Although our office is closed on major holidays, the kennel still operates fully 365 days a year.
Can you administer medications? Is there a medication fee?
We are happy to administer any oral or topical medications. However, we do not administer any injections such as insulin. We ask the medications be brought in a daily pill container or the original pill bottle, and already be cut into the correct dosage prior to check in.
There is a charge per medication, per administration. Please check with our office to discuss any questions or details you have have regarding your pet’s medication.
*Please note: If you put your pet’s medication in their pre-packaged food container, we cannot guarantee that they will take it. The medication fee insures that the pets will receive any medications they may need, or you will be contacted if for some reason we can’t give it during their stay.*
What are your prices?
Please contact our office for more information regarding pricing. Because of check out times for boarding clients, we like to be able to explain our pricing in person.
