Frequently Asked Questions

With any service at our facility, we recommend you book as soon as possible. We book up around major holidays and often have to put clients on a waiting list. A good guideline is to book your pet’s vacation with us the same day you book your own vacation.

The only thing you must bring for your pet is any medications they may need during their visit with us. We do not administer any injections such as insulin. Food from home should be sent in individual baggies by the meal per our feeding & medication policy. (We have a refrigerator and freezer for canned/ wet and raw diets). You may also bring up to 2 toys and treats for your pet! Our recommendation is to not send anything of great value to you or your pet. As hard as we try, things do sometimes get misplaced, such as tennis balls, small antlers or Nyla Bones.

Payment is due upon pick up. At this time, we do not accept prepayments for boarding stays. If someone else is picking up your pet, we are happy to put a credit card on file to charge at the end of your pet’s stay. Reservations exceeding 14 days in length will require a 50% deposit with a card on file to be charged every two weeks. Clients with excessive boarding cancellations or no-shows may be required to pay a 50% deposit at booking regardless of the length of the reservation.

For dogs we require:

Rabies (1 or 3 year per your veterinarian’s discretion)

Bordetella (Kennel Cough- 6 month or 1 year per your veterinarian’s discretion)

DHPP (Distemper/ Parvo Combination, 1 or 3 year)

We strongly recommend the Canine Influenza vaccine as well

For Cats we require:

Rabies (1 or 3 year per your veterinarian’s discretion)

Feline Leukemia (1 year)

If your pet has a medical reason such as age or reactions to vaccines, or a titer test has been performed to exempt them from a vaccine, we require a signed letter from your Veterinarian stating this. These letters will need to be updated yearly. 

As of 2021, we will no longer accept owner administered vaccination records. All records must be from a licensed Veterinarian. 

Our office is closed on all major holidays: New Year’s Day, Easter, Memorial Day, 4th of July. Labor Day, Thanksgiving Day, and Christmas Day. Our hours on Thanksgiving Eve, Christmas Eve and New Year’s Eve may also vary, so please check with us.

Although our office is closed on major holidays, the kennel still operates fully 365 days a year. 

We are happy to administer any oral or topical medications. However, we do not administer any injections such as insulin. We ask the medications be brought in a daily pill container or the original pill bottle, and already be cut into the correct dosage prior to check in.

There is a charge of $1 per medication, per administration. Any “As needed” medications will be charged whether administered or not. Please check with our office to discuss any questions or details you have regarding your pet’s medication.

*Please note: If you put your pet’s medication in their pre-packaged food container, we cannot guarantee that they will take it. The medication fee ensures that the pets will receive any medications they may need, or you will be contacted if for some reason we can’t give it during their stay.